Welcome to Dunveros. We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.

Return Eligibility

• Items may be returned within 30 days of delivery.

• Products must be unused, unworn, unwashed, and in their original condition.

• All original tags, labels, and packaging must be included.

• Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale or clearance.

• Gift cards.

• Products that have been worn, washed, altered, damaged, or used after delivery.

• Items returned without original tags or packaging.

Clothing and Caps

Clothing and caps are eligible for return if they meet the return eligibility requirements listed above. We reserve the right to inspect all returned merchandise before issuing a refund.

Return Process

To initiate a return, customers must submit a return request and receive return authorization before sending any item back.

Returns sent without prior authorization may not be accepted.

Customers are responsible for securely packaging returned items to prevent damage during transit.

Refunds

Once the returned item is received and inspected, the refund will be processed to the original payment method.

• Approved refunds will be issued for the purchase price of the returned item.

• Original shipping charges are non-refundable unless the return is due to our error or a defective item.

• Refund processing times may vary depending on the payment provider and financial institution.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the eligible product for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us promptly after delivery. We may request photographs or additional information to verify the issue before providing a resolution.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refused Deliveries and Undeliverable Packages

Orders refused by the customer or returned as undeliverable may be subject to shipping and handling deductions from any refund issued.

Right to Refuse Returns

Dunveros reserves the right to refuse any return that does not comply with this Return Policy or shows signs of use, damage, or abuse.

Policy Updates

Dunveros reserves the right to modify this Return Policy at any time. Any changes will be posted on the website and will apply to purchases made after the updated policy is published.